FAQs

  • We begin our route at 1.5″ of snow, and we shoot for a 5-6 hour complete cycle time. This means that during the day your driveway will be cleared every 5 hours or after 1.5″ of snow accumulation. We will work with the storm to make sure your driveway is clear when you need it most. After every storm we will reverse the route so that the “last will come first.” There is no favoritism in our routing simple geography is the deciding factor in how we service your driveways. Increasing the number of driveways in your neighborhood is the best way to insure the fastest service.
  • The program anticipates multiple visits by the city plows—it’s all included! When the tractors come to your house they will service as much of the driveway as they can safely access. When the route is complete we revisit to make sure we get everything left by the city plows. The day after the snow stops we run through the route again starting at 9 AM—we will post announcements through email. You must remove all cars and keep them moved until we complete this clearing operation—we clean up where all cars were parked and any remaining city plowing “debris.” If the cars remain unmoved we will skip your driveway or clear all remaining accessible snow. Should you require additional service when you move the car and you call us, we will charge a $50.00 fee to make this service call and we will perform this work on our schedule.
  • Smaller snow piles.
  • Typically allows for better cleaning down to the hard surface.
  • Allows snow removal to get closer to garage, thus reducing amount of shoveling.
  • Fast turn around time for snow removal we are typically just as efficient at 1.5″ as we are at 12″ of snow we strive for 5-6 hr completion after a snow event.
  • Single passes allows for moving snow off driveway and out of street curb area’s
  • We return to address the pile left by city plows, so you don’t have to dig out of the end of the driveway.

We use tractor mounted snowblowers to quickly and thoroughly clear the snow from your driveway. We don’t need to push piles back onto your lawn (risking unsightly turf damage) and we will leave no piles at the end of your driveway that block your view of traffic (making backing out of the driveway perilous). The snowblowers also have the distinct advantage of handling all amounts of snow from 1.5”-12” at about the same pace—meaning we our rate of service remains mostly unchanged with the severity of the snowstorm. The priority at which we can service your driveway takes all the tedium and worry out of the task for you as a homeowner. No more wondering where the plow guy is during those multi-day snow storms

  • When snow stops falling at 1.5″ accumulation, Sand Creek Services will start the snow removal process
  • Sand Creek will send out email notification of when we are starting
  • Route is designed to take 5-6 hrs to complete
  • Route will be switched after each event. 1st shall be last and last shall be first for fairness
  • Snow will be cleared off of each driveway
  • Snow will be cleared up to curb of your road frontage
  • Driveways that we have completed but city plows have not cleared the street will be revisited to clear off street snow in front of driveways/street frontage
  • We will return the same day or following day and clean out driveways that have had vehicles parked in them during the previous event. If events overlap last event will take precedence.
  • If customer vehicles are not moved after 2nd day any clearing request will be billed at $50.00 per request
  • If drifting occurs from high winds email notification will go out for a call to action to respond. Respondents will have snow cleared.
  • We do not do gravel driveways.
  • We do not do shoveling unless purchased as a part of the package. For homes that elect shoveling, we do not shovel during the snow removal process, will return once all driveways are completed. We do not do per time, or per month.
  • Once a driveway size and package have been selected Sand Creek will have 24hrs to verify that a proper selection was made and proper fees were charged. If a mistake was made a Sand Creek representative will contact you by phone and email. If we are unable to reach you a refund will be made.
  • Select the “I don’t see my home” choice and fill out our contact form OR give us a call and request a customized fee. I will review your property and provide a custom quote. This is a great option for townhomes, unusual or long driveway property types, commercial properties, etc.
  • The central idea of this snow business is to establish a “fixed” price service to a residential clientele. This allows you to keep your household budget/expenditures level from year to year. In order to provide this fixed price we need to fix our costs. We do that by investing in technology (tractors and snowblowers used exclusively for this service) and paying our tractor drivers a salary. Snow or no snow our costs fluctuate by only a few percent. If we were to offer per visit billing in no snow winters we could not afford our equipment or our crew, and in high snow winters our clients could not afford the rates we would have to charge to cover our equipment expenses incurred in the light snow season. By owning technology that can handle snow in almost any quantity with very little variance in the time it takes to complete the task and paying our operators a salary we can provide your budget stability in seasons from zero snow to snowmageddon—
  • No, but you can purchase as many 12 event packages as you need through the winter. The 12 event package is for new homeowners, persons who may be moving or who are a bit more budget conscious?

The only difference is the Basic 12-Event only covers up to 12 snow events, while the unlimited has you covered for unlimited snow events.

  • Events are defined as a snow storm that has a definitive start and end. Snow may start at 5am and end at 2pm on a 11-1-17 this is one event. Snow may redevelop on 11-1-17 at 10pm and stop at 4am 11-2-17 that is another snow event.
  • The program anticipates multiple visits by the city plows—it’s all included! When the tractors come to your house they will service as much of the driveway as they can safely access. When the route is complete we revisit to make sure we get everything left by the city plows. The day after the snow stops we run through the route again starting at 9 AM—we will post announcements on facebook, twitter, and this website. You must remove all cars and keep them moved until we complete this clearing operation—we clean up where all cars were parked and any remaining city plowing “debris.” If the cars remain unmoved we will skip your driveway or clear all remaining accessible snow. Should you require additional service when you move the car and you call us, we will charge a $50.00 fee to make this service call and we will perform this work on our schedule.
  • If the snow has stopped falling by 2 AM the driveways will be clear by 7 AM (at least a first pass clear). The towns of Jordan and Belle Plaine begin the plowing routes around 2 AM We will follow the plows as best as we can and will have the driveways clear so you can get to work. As soon as we complete the route we will head back through again and clear out any plow furrows that got shoved back in after our first pass. In the case of a continuous snow we would pass back through the entire route insuring easy passage back into your drive after work. The snow doesn’t always fit the complete by 2 AM schedule—if it stops snowing at 6 AM we won’t have the driveways cleared by 7AM—neither will the towns have cleared all the neighborhood streets.
  • We will clear drifting snow at no additional cost—we will group all drifting calls into one run for a tractor and take care of them all at once. We will inform you via email or twitter for scheduling.
  • Yes! You can add shoveling services to either the 12 event or unlimited package.
  • Yes, we use a de-icer called Calcium Chloride. This is also billed per application. A separate proposal will be sent via email and agreed to before application.
  • From time to time we offer specials. There are neighborhood rates if you and others in your area wish to join together. Contact us for details.
  • The tractor/snowblower combination typically do not weigh more than a comparable full size pickup truck with a snow plow., if anything they weigh less.
  • We are insured We are covered with general liability, workman’s compensation, and automobile coverage (tractors are treated as vehicles). This is to make sure that you the client are protected.
  • Our snowblowers are equipped with a Teflon cutting edge that is safe for these surfaces.
  • We accept secure payment via credit card online or you can be invoiced to pay by check. Services will begin once your check clears, should you choose that option.
  • Your services will begin as soon as all information you’ve submitted is verified and your payment has cleared the bank.